It’s crucial to monitor and respond to online reviews.  Ratings and reviews can appear on your website, as well as third-party sites. It’s extremely important that you reply to all reviews to show customers you take their needs seriously.

People look at reviews before visiting local businesses, so keeping your reviews updated and responding to questions and comments will encourage more people to visit your business.

If you don’t have the time to manage your business reviews, we can help.  Nventt offers online review management services to keep your digital presence responsive.

88 percent of people are likely to trust online reviews just as much they would trust personal recommendations from peers.

While you want more positive than negative reviews, the difficulty lies in sourcing reviews.  Encourage your customers to share their experiences with your business.